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Nomadic is commited to making bill payment a convenient online experience for you. We will make it easy for you to make the transition to an online relationship on the strength of our service and with a ready answer for your queries.Some of the most common questions that customers ask about Nomadic are:

What is the Nomadic Service?

Nomadic is a great new service that provides you with a single point of contact for most of your recurring payment needs. At Nomadic you can pay your bills and make other payments online in a secure and convenient manner. Nomadic will electronically present your bills to you, including your telephone bills, electricity bills, cell-phone bills,credit card bills, ISP charges and others. You can review your bills, choose when you want to pay them, how much to pay and also select the bank account(s) you wish to make the payment from. You will of course continue to get the physical bills from your billers - just like you did before. What you get with Nomadic is complete flexibility and control in making payments, regular email reminders so that your bills are paid on time, a facility to store all the payments you made during the year and importantly efficient organisation and management of your bill payment activity.



How does the Nomadic service help?

The Nomadic service is available to you round-the-clock - 24 hours a day, 7 days a week and 365 days a year. Today you can accesss this service using the Internet, but soon you will be able to recive bill information and make payments using the telephone, cell-phone and ATMs. The Nomadic service essentially simplifies for you the complications and hassles of bill payment. By providing you the facility of reviewing your bills online and making the payments using your existing bank account, Nomadic provides you the power to organise and pay all your bills online and gives you trememdous control over bill management and payment records.

With timely e-mail notifications alerting you to due dates and on payment completion, a range of friendly features and dedicated customer support to help you through the process, the Nomadic service ensures that you have the safest, the most secure and convenient online experience that you will get anywhere.



How does Nomadic get my bank and biller information?

You provide us with the information about your bank account when you register with us. On your successful registration with us, we send you a pre-filled bank authorisation form along with your Welcome Kit. You need to sign this form and return it to us. This form then gets submitted to your bank, which validates and authenticates that it is indeed your account.

Your Biller information too is made available to us only after you have authorised us to receive it. Nomadic has business arrangements with various billers who have agreed to participate in this service. Once you have registered for the service and your account has been made active you select your personal list of billers from this list of billers and provide some basic information (like a consumer number or a customer reference number), which will help the biller verify your account and identify you. On successful verification the Billers start sending your subsequent bills in an electronic form to us, which are presented to you through your secure Bill Inbox. The convenient "Add Biller" features makes it easy for you to add Billers from time to time.

The information about your banks and bills is kept confidential at all times.



Do I need to open a new bank account?

No, you do not have to open a new account with any bank to avail this service. The Nomadic service works with any of your existing bank accounts in the city, which has an MICR code (a 9 digit number that you can see at the bottom of the cheque printed by your bank). All you need, to do is to furnish your bank account details in the Enrollment Form followed by a signed Payment Authorisation form.With this authorisation, Nomadic can execute your payment instructions.

Are my transactions safe?

The security and confidentiality of your personal and financial information is of utmost importance to us. You are provided with best-in-class security standards when it comes to using the Nomadic service so that your transactions at Nomadic are safe.

To prevent unauthorized access and ensure the appropriate use of information, Nomadic has put in place appropriate procedures to safeguard all personal information that Nomadic collects online. Your account is protected by passwords and only you can access the account information.

Further Nomadic is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers, personal data and other online information exchange at Nomadic are never sent over the Internet unencrypted and cannot be viewed by unauthorised individuals. This encryption is done using 128-bit encryption, the maximum level of encryption possible today on the Internet.

Your data resides in the Nomadic database and is protected by a firewall. This firewall is configured to receive and process requests only from authorized personnel and can detect any unauthorized activity. Further some of the highly critical information such as your password, secret question, secret answer, etc. is stored in the database in a hashed format, thereby preventing misuse of data even by any remote possibility. Regular back-ups are taken of the data so that appropriate recovery measures can be initiated of the latest information if there are any hardware problems.

In addition, processes and operations at Nomadic are designed to identify and control risks. These are in the form of different management and reporting control measures such as authorisation controls and segregation of conflicting responsibilities. All these measures ensure that at Nomadic you have the safest and most secure experience that you can get anywhere.

Should you still have any further queries, please see our FAQ section on Security/Privacy features for more details.

How do I get started with the Nomadic service?

You can start and use the Nomadic service in three simple steps, as described below. Keep your cheque book with you to complete the registration:

In Step 1, you need to complete the Registration form by providing us with your personal profile and contact information, and selecting a unique user name and password.

In Step 2, you need to complete the Payment authorisation form by furnishing details of your bank account - MICR code of the bank branch, your name as it appears in your bank account, and the type of account.

We will thereafter send you a pre-filled enrollment form and a bank authorisation form along with a Welcome Kit, which will detail the entire Nomadic service.

In Step 3, you need to complete the following:
Sign the Registration form sent to you.
Sign the Payment authorisation form(s) sent to you.
Please attach the photocopy of a cheque or a blank cancelled cheque issued by your bank for verifying the accuracy of the code number.
You can then submit the above documents either by mailing them, using the pre-paid business reply envelope, contained in the Welcome Kit or by dropping them at the collection centres at specified locations.

You are now all set to experience hassle-free payments and bill management. Select the billers/payees you wish to pay and you can start off!

What happens if I have a dispute with the biller or a specific charge on a bill?

If you have an issue with a biller or a specific charge an a bill, you will need to contact your biller directly, just as you do today. We will assist you in this process by providing you with payment and bill details from our archives.

What if I need help using the Nomadic service?

Nomadic offers help in a variety of ways. Throughout the Customer Support Center, we provide helpful tips to eliminate possible sources of confusion. Contact Support by sending an e-mail to info@nomadic.co.in Or call us at: Jamnagar

 
 

 

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